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Rules for Using DBBet in Tanzania

These terms govern use of the official website and mobile application in Tanzania. They set the legal rules for betting, payments, privacy, security, and your rights as a customer. By completing registration, holding an account, or placing any bet, you agree to the terms on this page and all referenced policies. The requirements apply to all users in Tanzania under oversight of the Gaming Board of Tanzania and relevant national laws.

General Terms for Account Use and Rights

  • Agreement and scope
    • By creating an account, logging in, or placing bets, you accept these Terms and all policies referenced here, including general betting rules, bonus rules, the Privacy Policy, the Responsible Gambling Policy, and AML/KYC standards.
    • You should read these Terms before any use of services. Continued use means ongoing agreement to any updates.
  • Eligibility and location
    • You must be at least 18 years old. Betting is not allowed for minors.
    • You must be legally capable of entering a binding contract and be located in Tanzania when participating in regulated betting on the platform.
    • You confirm you are not a professional participant in a related event, or otherwise conflicted.
  • Registration and account integrity
    • One personal account per individual. Shared, duplicate, or third party accounts are prohibited.
    • Accurate information must be provided during registration and kept up to date. Identity checks may be required at any time.
    • You are responsible for securing login credentials and for all activity on your account.
  • Fair and lawful use
    • Use the platform only for lawful betting and permitted services. Automated scripts, bots, scraping, or misuse of odds or bonuses is prohibited.
    • Collusion, match manipulation, arbitrage using multiple accounts, and any fraud are forbidden.
  • Content and intellectual property
    • All site content, data, markets, odds feeds, brand assets, and software are protected by intellectual property laws. No copying, redistribution, or commercial use without written consent.
  • Changes to terms and services
    • DBBet may update these Terms, product rules, or features to meet legal or operational needs. Material changes will be published on the site, and the effective date will be updated.
  • Liability and disclaimers
    • Services are provided on an as-available basis. Interruptions may occur due to maintenance or factors beyond reasonable control.
    • To the extent permitted by Tanzanian law, liability for indirect or consequential loss is excluded. Our maximum aggregate liability for any claim relating to your account or bets is limited to the amount of the relevant stake or the amount remaining in your account at the time of the claim, whichever is lower.
    • Nothing limits liability for fraud or where limitation is not permitted by law.
  • Bonuses
    • Bonuses and any free bet are subject to specific terms, including wagering requirements, expiry, market restrictions, and maximum returns. Stakes from a free bet are not returned in winnings unless stated.
  • Governing law and dispute resolution
    • These Terms are governed by the laws of Tanzania, including the Gaming Act (Cap. 41, R.E. 2019) and applicable regulations of the Gaming Board of Tanzania.
    • Raise complaints through customer support first. If unresolved, you may escalate to the Gaming Board of Tanzania as the competent regulator.

General Betting and Bet Settlement Rules

  • Who may place bets
    • Only verified customers who meet eligibility rules and have sufficient balance may place bets.
    • Betting is only allowed on markets made available in the bet slip at the time of placement.
  • Bet acceptance
    • A bet is accepted when it receives a transaction ID and appears as Confirmed in your bet history.
    • Pending or processing status means no acceptance yet. We may refuse, limit, or partially accept any bet before confirmation.
  • Stakes, limits, and odds
    • Minimum and maximum stakes per market are shown in the bet slip and may change. Limits can also apply to maximum returns.
    • Odds are those displayed at the time of acceptance. Markets may be suspended or removed at any time.
  • Settlement of bets
    • Bets are settled based on the official result published by the governing body of the event. Where no official source exists, settlement follows generally accepted industry sources.
    • For singles, returns equal stake multiplied by accepted odds. For multiples, legs are multiplied; a void leg settles at odds of 1.00.
    • Dead heat and related contingencies are settled under standard industry practice stated in market rules.
  • Postponed, abandoned, or rescheduled events
    • If an event is postponed, abandoned, or materially rescheduled, settlement follows the specific market rules shown in the bet slip and Help Centre. Certain bets may be void.
  • Errors and palpable mistakes
    • If a manifest error occurs in odds, market, or event details, we may void the bet or settle at the correct odds that were intended at the time of acceptance.
  • Restrictions and responsible markets
    • Bets on underage events or prohibited competitions are not offered.
    • We may restrict markets or suspend betting to manage integrity risks, comply with legal duties, or protect customers.
  • Cancellations
    • You cannot cancel a confirmed bet. In cases of system failure, regulatory instruction, or palpable error, affected bets may be voided.

Payments, Deposits and Withdrawals Policy

  • Currency and ownership
    • The operating currency is Tanzanian Shilling (TZS). All payment instruments must be owned by you and match your registered name.
  • Deposits
    • Accepted methods may include M-Pesa, Tigo Pesa, Airtel Money, Halopesa, and approved bank channels shown in the cashier.
    • Per-transaction and daily limits are displayed in the cashier before you confirm. Third party fees may apply and will be shown when available.
    • Funds are credited once confirmed by the payment provider. Processing times can vary due to provider systems or compliance checks.
  • Withdrawals
    • Withdrawals are paid to the original source of funds where possible. Same-name withdrawals are required.
    • We may request identity verification, proof of address, and source of funds before releasing funds.
    • Processing occurs in queue order. Typical timeframes depend on method and regulatory checks. Public holidays and provider delays can extend timelines.
  • KYC and AML checks
    • Before certain transactions, we may verify your identity using NIDA, passport, driving licence, or voter ID, and validate ownership of mobile money numbers or bank accounts.
  • Restrictions and reversals
    • We may decline or delay transactions to comply with Anti-Money Laundering Act (Cap. 423) and our risk controls.
    • Chargebacks or failed deposits may lead to account review, reversal of bonuses, or recovery of funds from future withdrawals.
  • Fees
    • We reserve the right to pass through unavoidable third party charges. Any such charge will be disclosed before you confirm the transaction when practicable.
  • Bonus funds
    • Bonus balances and winnings from bonuses may be subject to wagering requirements. Until requirements are met, withdrawals of bonus funds can be restricted as stated in bonus terms.

Responsible Gambling and Player Protection

  • Commitment
    • Betting should be recreational. We support safe play and compliance with the Gaming Act and regulator guidance.
  • Control tools
    • Deposit, loss, or wager limits per day, week, or month.
    • Time-outs and self-exclusion for set periods.
    • Reality checks and session reminders.
    • Access to account history to track bets and spending.
  • How to apply
    • Set limits in the account area or contact customer support to request limits, time-outs, or self-exclusion. Identity checks may be required before activation.
    • Self-exclusion cannot be lifted early. During exclusion, you should not attempt to open new accounts.
  • Underage betting
    • No bets from anyone under 18. Accounts suspected of underage use will be closed and any activity voided.
  • Support resources
    • Gaming Board of Tanzania: regulatory guidance on responsible gaming.
    • Gambling Therapy: online support and self-help tools at gamblingtherapy.org.
    • Gamblers Anonymous: peer support at gamblersanonymous.org.
    • If gambling affects your wellbeing or finances, seek professional assistance promptly.

Anti-Money Laundering and KYC Compliance

  • Legal framework
    • We comply with the Anti-Money Laundering Act (Cap. 423), its Regulations, and guidance from the Financial Intelligence Unit of Tanzania, as well as the Gaming Act and regulator directives.
  • Customer due diligence
    • We verify identity, age, and address using reliable independent sources. Enhanced checks can include proof of income or source of funds for higher risk activity.
  • Ongoing monitoring
    • Transactions are monitored for unusual patterns, rapid in-and-out movement of funds, use of multiple accounts, or activity inconsistent with your profile.
    • Screening is conducted for sanctions, PEP status, and adverse media as required by law.
  • Reporting and actions
    • Where suspicious activity is detected, we may pause transactions, freeze balances, or restrict the account. Reports may be filed with the FIU as required.
    • Failure to provide requested KYC information can result in suspended services or account closure. Funds may be withheld pending completion of checks, subject to legal obligations.

Privacy and Personal Data in Tanzania

  • Laws and roles
    • We process personal data under the Personal Data Protection Act, 2022, and applicable electronic communications and cybersecurity laws in Tanzania.
  • Data we collect
    • Identification and contact data: name, date of birth, NIDA or passport, address, phone, email.
    • Account and usage data: registration details, login logs, device and IP, cookies, preferences.
    • Financial and transaction data: deposits, withdrawals, payment instrument details limited to what is necessary, bet history, bonuses usage.
    • Compliance data: KYC documents, sanctions screening results, risk assessments, communications with support.
  • Why we use your data
    • To provide and operate betting services, manage your account, settle bets, and offer support.
    • To meet legal obligations, including AML, responsible gambling, and regulator reporting.
    • To protect the platform, prevent fraud, and ensure security.
    • For marketing based on your consent or our legitimate interests, subject to your choices.
  • Sharing and transfers
    • Data may be shared with regulators and law enforcement, payment providers, verification partners, and service vendors under contract.
    • Where data is transferred outside Tanzania, safeguards such as contractual protections are applied consistent with PDPA requirements.
  • Your rights
    • You may request access, correction, deletion, restriction, portability, or object to certain processing.
    • You can withdraw marketing consent at any time.
    • You may lodge a complaint with the Personal Data Protection Commission in Tanzania.
  • Retention
    • We retain data only as long as necessary for contract performance, legal duties, and dispute resolution, including statutory retention under AML laws.
  • Contact
    • For privacy requests, use the contact details in the account area or the Privacy Policy contact channel published on the site.

Security of Your Account and Services

  • Technical protections
    • Transport encryption using industry-standard TLS. Sensitive data is encrypted at rest. Passwords are hashed and salted.
    • Segmented networks, firewalls, and a web application firewall protect core systems.
    • Continuous monitoring, logging, and alerting to detect and respond to threats.
  • Account protections
    • Two-factor authentication is supported. Device and session controls limit unauthorized access.
    • Rate limiting and automated bot detection reduce abusive activity.
  • Organisational measures
    • Access is restricted by role. Staff receive security and privacy training. Vendors are vetted and bound by security obligations.
    • Regular security testing and risk assessments support ongoing improvements.
  • Your responsibilities
    • Keep credentials confidential, use strong unique passwords, enable two-factor authentication, and review your account activity.
    • Notify support immediately if you suspect unauthorized use or any security incident affecting your account.