Need help in Tanzania? Here is how to contact support

Live chat connects you to an agent in real time. Use it for fast fixes and quick questions.

• How to start: open the website or app, tap Help then Live Chat. If locked out, use the chat bubble on the login screen.
• Best for: login problems, password reset, KYC checks, deposits via M-Pesa, Tigo Pesa, or Airtel Money not showing, bet settlement, bonus rules, limits, and self-exclusion.
• Hours and languages: 24/7 support in English and Kiswahili.
• Expected reply: first message under 2 minutes. Complex fixes often take 5 to 15 minutes.
• Tips for speed: share your username and registered mobile number. Add deposit reference codes and time. Attach screenshots of receipts or error messages. State device, app version, or browser. Keep one chat open until you get a case ID.
• When to choose it: use DBBet live support when you need a quick answer or step-by-step guidance.

Email works best for detailed issues and when you need to send documents. It keeps a written trail.

• Where to email: [email protected] for general help. [email protected] for verification documents. [email protected] for formal complaints.
• What to include: clear subject line like Account access issue or Deposit missing. Add full name, username, registered phone, and a short summary. Attach photos or PDFs where needed.
• Best for: KYC uploads, transaction investigations, responsible gaming requests, bet dispute reviews, and formal feedback to customer service.
• Hours and timing: inbox monitored 24/7. First response usually 1 to 12 hours. Complex reviews may take up to 24 hours.
• Tips for faster answers: one issue per email. Use the same thread for follow-ups. Send readable images. Mask payment card numbers and sensitive data.

Prefer to talk to a person? Call the helpline number for quick support and guidance.

• Numbers to call: free number 0800 780 123 in Tanzania. Alternate support number +255 768 000 111 for mobile networks. Save the DBBet helpline number in your contacts.
• What to expect: short menu. Press 1 for betting, 2 for payments, 3 for account access, 4 for responsible gaming.
• Hours and languages: helpline number 24/7 in English and Kiswahili.
• Wait and resolution: typical wait 1 to 3 minutes. Many issues resolved on the call. Follow-ups usually within 30 to 60 minutes.
• Tips to speed things up: have your username, registered number, last deposit receipt, and network provider ready. Call during 09:00 to 12:00 or 20:00 to 23:00 EAT for shorter queues. Ask for the case ID before ending the call.

Messaging apps help when you are on the move. Use them for quick checks and simple questions.

• Platforms: WhatsApp +255 743 000 555. Telegram @DBBetTZSupport. Facebook Messenger facebook.com/DBBetTZ. Use the in-app Social links to avoid fake pages.
• Best for: quick status updates, outage notices, simple how-to questions, link requests, and basic account checks.
• Hours and timing: 07:00 to 00:00 EAT daily. Typical replies 15 to 60 minutes. Complex cases may move to live chat or email.
• Tips for safe contact: never share your password or full card number. Use your registered phone number. Ask to move sensitive cases to live chat. Look for verified badges where available.

Technical support helps fix login errors, app issues, and game or payment problems.

• How to reach: start Live Chat and select Technical Support. Email [email protected] for logs or screenshots. Call the helpline and choose option 2 for payments or app issues.
• Issues handled: login failures, two-factor problems, app not loading, website errors, geolocation blocks, payment gateway failures, stuck bet slips, game freezes, odds not updating.
• Response targets: first triage 5 to 15 minutes. Most fixes 30 minutes to 3 hours. Provider escalations can take up to 24 hours.
• What helps the team: steps to reproduce, exact time, username, device model, OS version, app version, browser and cache steps, network type. Add screenshots, error codes, and transaction IDs for payment cases.
• Security note: support will never ask for your password or full card details. An agent may ask you to confirm a one-time code sent to your phone or email.

Priority service offers faster contact and dedicated handling for eligible players.

• Access: open Priority Chat in the app if available. Email [email protected]. Call 0800 780 777 and select VIP.
• Who qualifies: invited tiers such as Gold, Platinum, or higher. Qualification depends on verified KYC, activity, and responsible play.
• Best for: high-stakes bet queries, payment limits, fast-track withdrawals, account reviews, and event bookings.
• Response times: chat replies in under 60 seconds. Phone answered in under a minute. Most cases handled during the same session.
• Tips to get the most: keep your account fully verified. Maintain contact preferences and a backup number. Use the dedicated VIP channels and share your case ID for quick follow-up. Priority chat connects you to DBBet customer support fastest.