Commitment to privacy for users in Tanzania

Personal data collected

• Identification and contact details: name, date of birth, ID/passport details, address, phone, email
• Account details: username, credentials, preferences, responsible gaming settings
• Transaction and payment information: deposits, withdrawals, account balances, payment method metadata
• Gaming and betting activity: game logs, bets placed, session time, responsible gambling indicators
• Verification records: KYC documents, selfie checks, sanctions and PEP screening results
• Technical data: IP address, device and browser information, mobile identifiers, cookies, location (approximate)
• Communications: support chats, emails, call recordings when permitted by law

Why this information is collected

• To provide and maintain account and services
• To meet legal duties under the Gaming Act, Anti Money Laundering laws, and tax rules
• To verify identity, prevent fraud, and promote safe play
• To improve websites and user experience through analytics
• To communicate service messages and, where permitted, preferences based updates

Protection measures

• Encryption in transit and at rest for sensitive records
• Strict access control, role based permissions, and multi factor authentication for staff
• Network segmentation, firewalls, and continuous monitoring
• Regular security testing, vulnerability scanning, and supplier due diligence
• Data minimisation, pseudonymisation where suitable, and secure backup

User rights

Subject to the Personal Data Protection Act, 2022 of Tanzania and applicable regulations, users may:

• Request access to their personal information
• Ask for correction of inaccurate or incomplete records
• Request deletion where permitted by law
• Ask for restriction or objection to certain processing
• Withdraw consent at any time, without affecting prior lawful processing
• Lodge a complaint to the Personal Data Protection Commission in Tanzania

Compliance

The operator follows Tanzania laws and aligns practices to international standards similar to GDPR principles on lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

• Account services: registration, authentication, profile management, customer support. Lawful bases: consent, contract, and legitimate interests.
• Transactions: payment processing, withdrawals, chargeback handling. Lawful bases: contract and legal obligation.
• Service improvement: troubleshooting, analytics, quality assurance, website performance. Lawful bases: legitimate interests and consent for cookies where required.
• Marketing: only where the user opts in or where permitted by law. Users can opt out at any time.
• Safety and compliance: KYC, AML/CFT checks, sanctions screening, fraud prevention, responsible gambling monitoring, dispute handling. Lawful bases: legal obligation and substantial public interest.
• Record keeping: logs and evidence to meet regulatory and tax requirements. Lawful bases: legal obligation.

Processing is conducted in a lawful, fair, and transparent manner and limited to stated purposes.

Making a request

• Users can submit a request through the support channels listed on the website.
• The operator may request proof of identity before acting on a request.
• A response is provided within a reasonable time, usually within 30 days. Complex requests may take longer as permitted by law.

Correction and deletion

• Inaccurate personal information will be rectified without undue delay.
• Deletion requests are honoured where no overriding legal basis requires retention. Examples include AML/CFT and tax laws that may require keeping records for a defined period, often at least five years after account closure.

Consent to checks and payment processing

By using the site, the user consents to security checks, identity verification, and the processing of payment information by authorised payment providers and verification partners for compliance and fraud prevention.

• Services are intended for persons aged 18 and above under the Gaming Act of Tanzania.
• The operator cannot confirm age without verifying documents, and may request proof of age at any time.
• If personal information of a minor is discovered, the account will be closed and information deleted or restricted, unless retention is needed to comply with legal duties or to establish, exercise, or defend legal claims.
• Parents or guardians may contact support to request deletion of a minor’s information, subject to verification.

• Personal information may be stored or processed in other countries where service providers or group entities operate.
• Using the site signifies consent to such international transfers, subject to safeguards.
• Partners are required to protect confidentiality and use personal information only for agreed purposes.
• Where Tanzania law requires, appropriate contractual safeguards, risk assessments, and additional technical measures are implemented before transfer.

• A legal disclaimer may clarify, limit, or expand how certain rules apply in specific situations, including conflicts of laws or regulatory changes.
• The disclaimer applies when the user accepts this policy by signature, online acceptance, or other valid form of accession recognised by Tanzania law.
• If part of this policy is held invalid by a competent authority, the remaining parts continue to apply to the fullest extent permitted.

• Cookies are small files placed on a device to store settings and identifiers. They help remember preferences and improve websites.
• The site uses cookies for statistics, behaviour analysis, personalisation, security, and service improvement.
• Categories include strictly necessary, performance, functionality, and advertising cookies. Some come from trusted third parties.
• Retention: non essential cookies are set for up to 1 year unless removed earlier by the user.
• Users can manage cookies through the browser or the site’s cookie controls. Essential cookies are needed for core services.

• Using the site means full acceptance of this Privacy Policy and any future updates.
• The latest published version on the website prevails over previous versions.
• Continued use after changes are posted indicates agreement to the updated document.

• Personal information may be shared where required by law, to manage disputes, to enforce agreements, and to deliver services through vetted providers such as payment processors, KYC/AML vendors, fraud prevention services, analytics tools, and customer support partners.
• A current list or description of key third parties and categories is available on the website or on request. If not listed, the operator informs users of the purpose and scope before sharing when required by law.
• Providing information for these purposes constitutes consent where consent is the lawful basis. Third parties must follow confidentiality and data protection obligations.

• The site may include links to other websites that have their own privacy policies and security practices.
• The operator does not control and is not responsible for how external sites collect, use, or share personal information.
• Users should review the privacy documents of any external website and proceed with caution when sharing information.