Privacy Policy

The platform collects personal information necessary to provide online gaming and betting services, including:

• Full name, date of birth, and residential address
• Contact details such as email address and telephone number
• Identity verification documents (national ID, passport, or driver’s licence)
• Payment and transaction information
• Account activity and betting history
• Device and browser information

This information is collected to operate user accounts, process transactions, comply with legal obligations, prevent fraud, and improve service quality. The operator implements technical and organisational measures to protect data, including encryption protocols, secure servers, access controls, and regular security audits.

Users have the right to access their personal information, request corrections to inaccurate data, and request deletion of their account and associated information. All data processing activities comply with applicable laws in Bangladesh and international data protection standards. The operator respects user privacy and handles information in a lawful, fair, and transparent manner.

Personal information collected through the platform is used for the following purposes:

• Account Management: Creating and maintaining user accounts, verifying identity, and managing account settings
• Transaction Processing: Facilitating deposits, withdrawals, and payment processing through authorised providers
• Service Delivery: Enabling access to casino games, sports betting markets, and other platform features
• Compliance: Meeting legal and regulatory obligations, including anti-money laundering checks and responsible gaming requirements
• Customer Support: Responding to enquiries, resolving disputes, and providing assistance
• Service Improvement: Analysing user behaviour and preferences to enhance platform functionality and user experience
• Communication: Sending account notifications, promotional offers (where consent is given), and important updates
• Security: Detecting and preventing fraudulent activity, unauthorised access, and policy violations

All processing activities are conducted lawfully and transparently. Users are informed of the specific purposes for which their information is used, and data is not processed beyond the scope of the stated purposes without additional consent.

Users may access, review, and update their personal information at any time through their account dashboard. To request corrections or modifications to personal data, users should contact customer support with details of the required changes. The operator will verify the request and process amendments within a reasonable timeframe.

Users wishing to delete their account and associated personal information may submit a deletion request through customer support. Following verification, the operator will permanently remove the account and all related data, subject to legal retention obligations. Certain information may be retained for regulatory compliance, dispute resolution, or fraud prevention purposes as required by law.

By using the platform, users consent to security verification procedures and agree that payment and transaction data will be processed by authorised payment service providers. These providers operate under their own privacy policies and security standards, which are reviewed to ensure adequate protection measures are in place.

The platform is strictly intended for individuals aged 18 years and above. The operator does not knowingly collect or process personal information from minors. Registration requires users to confirm that they meet the minimum age requirement.

The operator cannot independently verify the age of all users without reviewing official identification documents. If it comes to the attention of the operator that a minor has created an account or provided personal information, immediate steps will be taken to suspend the account and delete all associated data.

Parents or legal guardians who believe their child has registered on the platform or provided personal information should contact customer support immediately. Upon verification, the operator will promptly delete the minor’s account and all related personal data from the system.

Personal information collected through the platform may be transferred to and processed in jurisdictions outside Bangladesh where the operator’s partners, service providers, and technology infrastructure are located. These transfers are necessary to provide online gaming services, process payments, and maintain platform operations.

By registering and using the platform, users consent to the international transfer and processing of their personal data. The operator ensures that all partners and service providers handling user information maintain adequate confidentiality and security standards comparable to those described in this policy.

Data transferred abroad is protected through contractual agreements, technical safeguards, and compliance with applicable data protection regulations. The operator reviews the privacy practices of all partners to verify that appropriate measures are in place to protect user information.

This legal disclaimer may alter the scope, interpretation, or legal effects of specific rules and provisions contained in this Privacy Policy. The disclaimer becomes effective when the user accepts this policy through registration, electronic acceptance, or continued use of the platform.

The operator reserves the right to modify this policy at any time to reflect changes in legal requirements, business practices, or operational needs. Users will be notified of material changes through the platform or via registered email addresses. Continued use of services following notification constitutes acceptance of the revised policy.

In the event of any conflict between this policy and applicable laws, the legal requirements will prevail. The operator’s obligations and liabilities are limited to those expressly stated in this document and required by law.

Cookies are small text files stored on a user’s device when visiting the platform. The operator uses cookies to enhance user experience, analyse website traffic, and improve service delivery.

Cookies are employed for the following purposes:

• Statistical Analysis: Collecting anonymous data on website usage patterns and visitor behaviour
• Personalisation: Remembering user preferences, language settings, and account information
• Performance: Improving website functionality, loading speed, and navigation
• Security: Detecting suspicious activity and protecting against unauthorised access

Cookies are typically retained for a period of one year from the date of placement. Users may manage or disable cookies through their browser settings, though this may affect certain features and functionality of the platform. The operator does not use cookies to collect personally identifiable information without user consent.

By registering an account, accessing the platform, or using any services, users confirm that they have read, understood, and agree to be bound by this Privacy Policy. Acceptance of this policy is a condition of platform use and service provision.

The current version of this policy, as published on the website, supersedes all previous versions. The operator may update this policy periodically, and users are responsible for reviewing the policy regularly to remain informed of any changes.

Continued use of the platform following any modifications to this policy constitutes acceptance of the revised terms. Users who do not agree with the policy or any amendments should discontinue use of the platform and contact customer support to close their account.

Personal information may be shared with third parties in the following circumstances:

• Legal Obligations: When required by law, court order, or regulatory authority
• Dispute Resolution: In connection with legal proceedings, investigations, or enforcement actions
• Service Providers: With authorised partners who provide payment processing, technical support, or platform operations
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Where third parties are identified on the platform, their involvement and data processing activities are disclosed. If third parties are not specifically listed, users will be informed of the purpose and scope of information sharing before data is disclosed.

By providing personal information and using the platform, users consent to the sharing of data as described in this section. The operator requires all third parties to maintain confidentiality and handle information in accordance with applicable data protection standards.

The platform may contain links to third-party websites operated by partners, advertisers, or service providers. These external sites have their own privacy policies and terms of use, which govern the collection and processing of personal information on those platforms.

The operator is not responsible for the privacy practices, content, or security measures of third-party websites. Users are advised to review the privacy policies of any external sites they visit through links provided on the platform.

By clicking on external links, users acknowledge that they are leaving the platform and entering a site controlled by another entity. Users should exercise caution when providing personal information to third-party websites and verify their legitimacy and security practices before sharing sensitive data.